Frequently Asked Questions
Q: What is your return policy?
A: We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 14 days of receiving it for a store credit or exchange. Please note that the swimwear must be in its original condition with all tags and hygienic liners intact.
Q: How do I determine the right size for me?
A: To find the perfect fit, we recommend using our size chart, which can be found on each product page. Measure your bust, waist, and hips, and compare them to the measurements provided in the chart. If you're still unsure, feel free to contact our customer support team for personalised assistance.
Q: Can I cancel or modify my order?
A: We understand that circumstances may change, and we'll do our best to accommodate your request. Please contact our customer support team as soon as possible with your order details, and we'll assist you accordingly. However, please note that once your order has been shipped, we won't be able to make any changes.
Q: How long does shipping take?
A: We strive to process and ship orders as quickly as possible. On average, you can expect your order to be shipped within 1-2 business days. Once shipped, the delivery time will depend on your location. We offer various shipping options, and you can choose the one that best suits your needs during checkout.
Q: What payment methods do you accept?
A: We accept all major credit cards. We also offer the option to pay with PayPal for added convenience and security. Also we offer buy now pay later afterpay.
Q: Do you offer international shipping?
A: Yes, we ship internationally to most countries. Please note that international shipping may be subject to customs fees and import duties, which are the responsibility of the recipient. The exact fees and duties will depend on your location and the value of your order.
Q: How can I contact your customer support team?
A: You can reach our customer support team by emailing info.twiinflames@gmail.com. We're available Monday to Friday from 9am to 5pm AEST and will be happy to assist you with any questions or concerns.
A: We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 14 days of receiving it for a store credit or exchange. Please note that the swimwear must be in its original condition with all tags and hygienic liners intact.
Q: How do I determine the right size for me?
A: To find the perfect fit, we recommend using our size chart, which can be found on each product page. Measure your bust, waist, and hips, and compare them to the measurements provided in the chart. If you're still unsure, feel free to contact our customer support team for personalised assistance.
Q: Can I cancel or modify my order?
A: We understand that circumstances may change, and we'll do our best to accommodate your request. Please contact our customer support team as soon as possible with your order details, and we'll assist you accordingly. However, please note that once your order has been shipped, we won't be able to make any changes.
Q: How long does shipping take?
A: We strive to process and ship orders as quickly as possible. On average, you can expect your order to be shipped within 1-2 business days. Once shipped, the delivery time will depend on your location. We offer various shipping options, and you can choose the one that best suits your needs during checkout.
Q: What payment methods do you accept?
A: We accept all major credit cards. We also offer the option to pay with PayPal for added convenience and security. Also we offer buy now pay later afterpay.
Q: Do you offer international shipping?
A: Yes, we ship internationally to most countries. Please note that international shipping may be subject to customs fees and import duties, which are the responsibility of the recipient. The exact fees and duties will depend on your location and the value of your order.
Q: How can I contact your customer support team?
A: You can reach our customer support team by emailing info.twiinflames@gmail.com. We're available Monday to Friday from 9am to 5pm AEST and will be happy to assist you with any questions or concerns.